Chris Madril

Senior IT Manager | Infrastructure, Operations, Observability & Digital Transformation

Building reliable, secure, scalable technology operations that enable business transformation.

Duvall, Washington 206.771.8060 CMadrilii@gmail.com LinkedIn: Chris Madril
CM

Career Timeline

Enterprise engineering → Regional IT management → Digital operations engineering → Enterprise systems leadership → Strategic consulting.

Early Career
AT&T Broadband
Lead Senior Systems Engineer
Enterprise infrastructure, web operations, M&A integration, and data-center modernization
Leadership Growth
Comcast — Colorado Market
IT Manager
Regional IT operations, VoIP modernization, and call-center technology
2012–2016
TEKsystems / T-Mobile
Systems Engineer III
Digital operations, monitoring, application performance, and security visibility
2016–2023
T-Mobile
Manager, Systems Design
Enterprise observability, NDR, network performance, staff development, and vendor management
2023–Present
Independent IT Consultant
Senior IT Consultant | Systems Engineer | Full-Stack Developer
IT strategy, infrastructure modernization, security, cloud/SaaS, and application development

Career Progression

Leadership growth from enterprise engineering to senior technology management and consulting.

01

AT&T Broadband

Lead Senior Systems Engineer

Enterprise Infrastructure & M&A Integration

Enterprise Infrastructure | Web Operations | M&A Integration | Data Centers

  • Built and led the Web Architecture and Operations Group, growing the team from inception to 8 professionals.
  • Led data-center migrations, consolidation, and decommissioning during major merger and acquisition activity.
  • Expanded operational responsibility across web architecture, Exchange, Citrix, and proprietary enterprise applications.
  • Authored web operations security policies covering build, deployment, and operational practices.
  • Managed and streamlined operations involving up to 150 engineers.
Impact: Established scalable operational and security practices during rapid telecommunications consolidation.
02

Comcast — Colorado Market

IT Manager

Regional IT Operations & VoIP Modernization

Regional IT Operations | VoIP | Call Center Technology | Business Continuity

  • Built and expanded a post-acquisition technology team from 8 to 21 personnel.
  • Directed regional operations supporting telecommunications, servers, networks, business systems, and call-center technology.
  • Led Comcast's first-market Avaya/ROLM-to-VoIP transition.
  • Maintained 100% business continuity and redundancy through the migration.
  • Supported technology rollout for a new 60,000-square-foot call center.
Impact: Approximately $5.5 million in VoIP cost avoidance while maintaining 100% business continuity and redundancy.
03

TEKsystems / T-Mobile

Systems Engineer III

June 2012–August 2016

Digital Operations | Application Performance | Monitoring | Security Visibility

  • Supported t-mobile.com, my.t-mobile.com, and myfamilymobile.com.
  • Developed proactive monitoring for Linux and Windows systems to identify and isolate incidents before widespread business impact.
  • Implemented and supported ExtraHop NDR, CA Wily APM, Adobe CQ5 operational support, and custom scripting.
  • Produced Microsoft SQL Server transaction and operational reporting for business and service analysis.
  • Mentored team members on monitoring, analytics, application support, and incident response.
Impact: Strengthened availability, performance visibility, and security monitoring for customer-facing digital platforms.
04

T-Mobile

Manager, Systems Design

August 2016–November 2023

Enterprise Observability | Network Performance | NDR | Team Leadership | Financial Management

  • Built and led a distributed Network Performance Management team of 10 employees and 3 contractors across the United States and India.
  • Owned strategy and technical roadmaps for ExtraHop Reveal(x)/NDR, SevOne, OpenText Network Automation, NNMi, and MySQL platforms.
  • Directed performance, reliability, capacity, lifecycle, security, and upgrade planning across 8 enterprise applications.
  • Managed budgets, forecasts, purchase orders, vendor contracts, hardware, software, training, and professional services.
  • Led delivery through laboratory, staging, and production using Agile, DevOps, Waterfall, and formal change management.
  • Presented business cases, feasibility analyses, staffing plans, and capital requests to senior leadership.
Impact: Scaled enterprise observability capabilities while improving reliability, transparency, stakeholder self-service, and staff development.
05

Independent IT Consultant

Senior IT Consultant | Systems Engineer | Full-Stack Developer

2023–Present

IT Strategy | Modernization | Security | Cloud | Application Development

  • Advise small and midsize organizations on technology roadmaps, infrastructure modernization, cybersecurity, and cost management.
  • Design and support LAN/WAN, wireless, servers, desktops, cloud services, SaaS platforms, and business applications.
  • Deliver disaster recovery and business continuity planning.
  • Build web applications using Adobe ColdFusion/CFML, Java, PHP, SQL, HTML, CSS, and JavaScript.
  • Administer Microsoft SQL Server, MySQL, and PostgreSQL environments.
  • Provide network traffic analysis, intrusion detection, remediation, project management, documentation, and training.
Impact: Applies enterprise technology leadership to practical, scalable solutions for growing organizations.

Enterprise Impact

Measurable results delivered through infrastructure modernization, operational leadership, and strategic technology investment.

$28M

Data Center Consolidation

Consolidated three data centers into one environment, producing approximately $28 million in savings.

$2.5M

VoIP Modernization

Led a 31-site enterprise VoIP deployment with approximately $2.5 million in cost avoidance.

10 + 3

Distributed Team

Led 10 employees and 3 contractors across the United States and India.

8

Enterprise Applications

Directed reliability, security, capacity, lifecycle, and roadmap planning across eight applications.

60K

Call Center Build-Out

Supported technology deployment for a new 60,000-square-foot call center.

100%

Business Continuity

Maintained full continuity and redundancy during Comcast's VoIP migration.

Senior IT Manager Capabilities

Strategic, operational, technical, and people leadership across complex enterprise environments.

Strategic Leadership

  • IT strategy, technology roadmaps, and digital transformation
  • Business-case development and executive communication
  • Budgeting, forecasting, capital planning, and procurement

Operational Leadership

  • High-availability operations and IT service delivery
  • Change management, release management, and lifecycle planning
  • Disaster recovery, business continuity, and resilience

Technical Leadership

  • Infrastructure, data centers, LAN/WAN, cloud, SaaS, and VoIP
  • Observability, NDR, traffic analysis, and performance management
  • Linux, Windows, SQL Server, MySQL, PostgreSQL, CFML, Java, and PHP

People Leadership

  • Team building, coaching, mentoring, and performance management
  • Vendor negotiation and cross-functional stakeholder alignment
  • Engineering standards, continuous improvement, and accountability

Ready for Senior IT Management Leadership

I lead secure, reliable, scalable technology operations; develop high-performing teams; and turn infrastructure investments into measurable business outcomes.

Senior IT Manager IT Infrastructure Manager Senior Manager, IT Operations Manager, Systems Engineering Manager, Network Performance & Observability Director of IT Operations Director, Infrastructure & Service Delivery